State Farm® Insurance Agent Tony Theofanis

"Very helpful customer service."

"I have been a policy holder with Tony Theofanis for several years and the experience has been consistently great. The whole team is easy to work with, quick to respond, and always on top of any changes or adjustments I need. They make the process simple and the rates stay competitive, so I never feel like I have to shop around. It is exactly the kind of service you want from an insurance agency. Highly recommend!"

"Had a great discussion with Timmy this morning. It was enlightening to get a chance to review the details of my individual policies and get the comfort of knowing if my life becomes a disaster I will have State Farm in my corner!!"

"I hit a deer on my way home from work late Tuesday evening. I called State Farm's roadside service number and spoke to someone named Kevin who was so kind and caring. I was hysterical and he set up the tow truck, the body shop repair appointment, and the rental car reservation. The next day I was in a temporary rental minivan while my car is getting fixed, which is really nice. I hear people sometimes say their prices may be higher than other companies but I'm telling you when something like this happens it's worth every penny. It was nice knowing I could just rest and recover and let someone else do the work. Huge thank you to State Farm for being there for me in the dark and cold on the side of the road."

"Timmy was very nice and polite, very informative of things we didn’t know. Glad she was able to help us out in a lot of ways."

"Timmy fid an awsome job of explaining everything and my options. Thank you"

"Today I met with Timmy to review my insurance policies for my home and vehicle. She was very helpful and we had a great discussion about events that happened in the area. I’ve been with State Farm since 2013. I’ve lived in 3 different areas and the area agent has been very helpful each time. Since 2019 I’ve had Tony’s office as my agent. I’ve filed a claim with my house and vehicle. They have been helpful in both situations. Thank you for being a great team to work with!"

"Reviewed my policies with Timmy at the office . It was a very pleasant experience and I was thankful to be able to sit with her and review all my policies with State Farm. We did discover some changes that needed to be made and she took care of that for me . Timmy is very knowledgeable and has a way of making you feel very relaxed and comfortable discussing things with her. I don't usually go in for those reviews but I am truly glad I went and highly recommend it."

"Jan was very helpful explaining and sorting out things on life insurance policies for my grandsons."

"Timmy was very thorough explaining exactly each and every category I was paying for. Don't think I have had such a thorough explanation. Ty Timmy"

"This team is so responsive and takes great care of our family! I am so thankful we found them."

"Very polite and explained everything I needed to know"

"I don’t normally do reviews, but for this one I had to make an exception. Timmy was excellent, she explained everything in vivid detail answered all of my questions and resolved all of my concerns . Very polite and courteous. Thank you!"

"Timmy Bundy is very knowledgeable about both my car and hone insurance. She reviewed my updated coverage needs with replacement cost. This was important for my peace of mind."

"Timmy was very helpful and knowledgeable. And very friendly and easy to deal with thanks for your help."

"Always a great experience working with Tony Theofanis’ office! Leslie and Jan are wonderful and very helpful."

"Tony's office is easy to work with and always gets things taken care of fast. My family has used his office for over 30 years. They are the best."

"Super helpful in getting renters insurance set up and dealing with car incidents. My windshield replacement went very smoothly thanks to their quick response."

"Very Helpful"

"They are so helpful and kind. They always do a good job. I appreciate their professionalism."

"Love them. Our agent is always so kind and helpful."

"PUBLIC SERVICE ANNOUNCEMENT: I would strongly advise you to seek a different Insurance Agent and Insurance company and use my terrible experience as a prelude of what you can expect. I understand all/past experiences may be different, I have been with this agent for almost 30 years, never late on a payment, and I have absolutely paid him more than he has paid out for “my insurance coverage”. However, this is addressing current claims and the reality of what you can expect if/when misfortune strikes you soon. 1. If you want the extra hassle of filing a complaint with the Indiana Department of Insurance to get a claimed resolved, this is your place. CURRENTLY PENDING INVESTIGTION WITH INDIANA DEPARTMENT OF INSURANCE. Had to file a complaint with the IDOI for failing to respond to emails and messages in order to attempt to resolve. 2. If you expect to talk to your agent regarding your policies and claims, this is not the right place. Prior to 3 June, the last time I spoke to my agent was 2007, all previous conversations/emails/texts were from his family or office assistants, yet my policies changed? If you think you have a specific deductible, you better verify because apparently my changed from a phone conversation with an office assistant? 3. If you expect timely responses from this agent, you got the wrong place. If you call the office during “normal business” hours expect an office assistant to answer; however, this office assistant lacks the knowledge to provide needed information. This call may result in a returned message days later, not from the agent though, probably family and through an email response that typically will not include requested information. Likewise, it is likely you will continually receive an “out of office replay” from Mary Theofanis, as she is the one that appears to act as the Insurance agent. 4. If you expect your agent to know your policy (that he by law supposedly wrote) for your current claim(s), you got the wrong place. After waiting days for my actual agent to be available to speak (asked for in person meeting, got an email from Mary days later with a 9-11 option for a phone conversation. After finallyi getting to speak to may agent, he did not have a clue what he was calling me back about. He just attempted to spread falsehoods (how great State Farm is, how much market share they have, and how his buddies body shop liked State Farm, while constantly dismissing my recent experiences with local body shops smashing State Farm due to their lack of customer care. Moreover, not only did he not understand why he was calling, dismissed current reality, attempted to offer solutions that was days late (Do you have a garage to park it in? This after window was already replaced 2 weeks early). Finally, in direct contrast to the reality I told him about: The many local body shops I checked while looking for an estimate, do not want to deal with State Farm and after I just told him the few shops remaining that will deal with State Farm, the earliest was 2 weeks just to give an estimate and 6 months to repair. His advice was: “They should tape it up to keep the weather out” or “they should tape up the bumper” when it was a couple weeks even to get in for an estimate and for him to “Provide his helpful advice”."

"I've had this as renter's insurance in Frankfort, Indiana for the last year and literally EVERY SINGLE TIME I've called their office with a question they have not once been able to help me. They don't do that or they don't know how to do that and they don't know who in the company can help me. It's a horrific run around and they give me random phone numbers of someone who might be able to help but they rarely can or have no idea why the local office gave me that number. ABSOLUTELY DO NOT RECOMMEND!! So thankful I'm moving and ending my policy soon! I definitely will not use State Farm for anything again."

"Tony has been my agent for SEVERAL years. I have ALWAYS been blessed with the service he, his wife and staff has provided. I consider them all family and trust they will ALWAYS do the right thing. Bless this office, his customers and staff in the name above ALL names, Jesus Christ!!"

"The staff at the office are always so helpful with any questions or concerns you may have about claims. Jan would always check in on how I was going with my claims and made things go smooth. I’ve been with State Farm for years and recommend them to everyone"